The Big Picture Yext helps companies provide an exceptional experience for employees and customers with Break down streamlined workflows and self-serve tools. information silos. The Challenge: Disparate information makes it difficult for agents to locate information about a product offering, Streamline store location, technical specs, job opening, or anything a customer support operations. might ask. The Challenge: Retail companies The Solution: With universal search and need to find answers to customer streamlined workflows, Yext enables questions more quickly than ever. agents to deliver answers fast and The Solution: With Yext’s search, increase operational efficiencies. agents can self-serve, meaning companies can provide a high-touch, personalized experience that drives business, increases agent efficiency, and improves customer loyalty. Quantify the impact. The Challenge: Actionable insights are critical to optimize your customer experience strategy. The Solution: Yext helps unify data Improve information sources from across the web to view findability with your customer interactions. You get an understanding of how to optimize AI search. support journeys. As a bonus, agents The Challenge: Both customers and can see their own metrics improve. agents need the tools to self-serve. The Solution: Yext enables agents to find instant answers via an internal portal. Customers are empowered with FAQ, guides, and more.