How Yext Solves The Close-up Mira’s Challenges See how a head of customer support could use Yext to reduce agent turnover Motivated teams and streamline processes. With Yext, Mira can unify content sources, so her agents can find everything in one easily search, right within their support desktop platform. They also benefit from being able to give customers answers more quickly with AI search. The agents are empowered by seeing their time- to-resolution metrics go down and working with happier customers on the end of the line. Happier Customers Mira Trung Because customers no longer need to call when they Head of Customer Support, have a basic question and can find that information Sunshine Shoes easily on Sunshine Shoe’s website, customer satisfaction Mira is focused on decreasing increases. agent turnover while reducing resolution times and increasing Consolidated Analytics CSAT. Accomplishing all of these Mira enjoys watching her team’s metrics improve with at once is a big challenge. Her Goals: Her Challenges: Yext. She is able to see customer questions that don’t • Integrate systems, processes, have answers, informing her team’s answers and use • Multiple systems and data that live them to improve her team’s content strategy. Moreover, and knowledge in different departments without • Empower agents to do their jobs centralized search she loves how she can separate analytics for the while leveraging technology to • High volumes of customer company’s internal agent search bar from the customer- alleviate the burden of mundane, inquiries facing site. repetitive tasks • Customers calling with the same • Increase customer loyalty by questions over and over again providing great experiences • Agents frustrated with the company’s information systems Learn more about Yext