Yext - Industry Ebook [Retail & Consumer Goods]

Here’s how Yext can help retail Industry Insider customers like you. RETAIL Reduce inbound cases and call volume. Empower consumers to self-serve by providing direct answers to questions, on and off your website, in chatbots, or in-app. Improve agent time to case resolution. Streamline workflows with universal search and centralize all knowledge resources and content for easy retrieval delivering answers aggregated across knowledge bases, websites, and more. See how our partner Yext tackles challenges in the retail industry. From big-picture problems to Increase customer and agent the specific needs of the head of customer satisfaction. support at a retail business, Yext has it covered. Transform your support experience and make customers (and agents) happier and more engaged Yext uses natural language understanding to interpret customer in the process. intent and deliver relevant, direct answers — helping users find the information they seek on company websites, internal portals, chatbots, and even third-party search engines. Keep reading to learn how Yext could help the head of customer support at a retail business motivate her team while finding the most efficient ways to keep costs down.