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Service ISVs RightAnswers is an AI-driven, connected knowledge Sprinklr’s Salesforce Connector provides a comprehensive ServiceMax delivers a 360-degree view into the installed management solution for enterprise contact centres social care experience for Sprinklr users directly in base, service contracts, and asset data to maximise and help desks that improves the agent and customer Salesforce, supporting omnichannel case management. equipment uptime and reduce maintenance costs. experience by enabling organisations to create a trusted This integration offers a seamless blend of public and Our asset-centric solution, natively developed for knowledge sharing culture. Knowledge can be quickly private data, creating a 360° view of customer needs. Salesforce Field Service, empowers customers to accessed from Salesforce and other data repositories, It empowers agents with unified desktops, AI bots for maximise equipment uptime, reduce costs, grow service reducing call times and boosting service quality. self-service, collaboration tools, and unified analytics. revenue, and deliver an exceptional customer experience. Learn More > By improving customer satisfaction, streamlining Learn More > workflows, and personalising interactions, Sprinklr significantly enhances the customer service experience. Learn More > Upland InGenius CTI software helps contact centre Natterbox is a leading contact centre solution that’s Talkdesk for Service Cloud Voice provides an all-in-one agents provide a personalised customer experience while exclusively built for Salesforce, offering an integration CRM and contact centre solution that joins phone, digital reducing call handle time. Whether you’re looking for a with Service Cloud and Service Cloud Voice. We help channels, and CRM data seamlessly within the Service classic CTI solution or an enterprise connector to power Salesforce-first companies to personalise their caller Cloud console. All while relying on fully embedded Salesforce Service Cloud Voice, Upland InGenius has a journeys and boost productivity for their service teams. Talkdesk functionality. solution. Connect Avaya, Cisco, Genesys, and Asterisk With key CTI and contact centre features including Voice, Learn More > phone systems with Salesforce. IVR, ACD, click-to-dial, call recording, call routing, mobile, Learn More > SMS, voice transcription, speech analytics, and dialer. Learn More > EMEA ISV Industry Booklet — Healthcare & Life Sciences 13

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