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Service ISVs Five9 for Service Cloud Voice BYOT combines the power The Aircall-Salesforce integration uses the data held of Five9 telephony seamlessly within the Salesforce Omni- in Salesforce to bring context to your interactions and Channel widget to provide a single, intuitive user interface improve your customer experience. The Aircall CTI lets to boost productivity and improve customer service you customise your integration to determine how and interactions. Reduce the learning curve and empower when to log calls, enabling you to focus on what matters agents to focus on customers rather than the technology, most: winning deals and keeping your customers happy. through the Service Cloud Voice environment. Learn More > Learn More > CX Cloud from Genesys and Salesforce – a jointly Deliver exceptional agent and customer experiences released, native solution combining a unified, AI-powered with a fully integrated Salesforce and contact agent workspace in Service Cloud with enterprise centre solution that seamlessly unifies voice, AI contact centre and workforce engagement management (conversational, virtual assistant, voicebot, chatbot), capabilities from Genesys Cloud. Through Genesys Cloud, digital channels and CRM data within Service Cloud. the #1 AI-powered experience orchestration platform, Learn More > Genesys delivers the future of CX to your Services ISV customers. Learn More > EMEA ISV Industry Booklet — Healthcare & Life Sciences 14

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