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Service ISVs Cloud Coach is the go-to solution for enterprise-class With Unbabel’s AI-powered language operations platform, Customer Onboarding & Success, Professional Services all support agents instantly become multilingual, fostering Automation (PSA), and Project Portfolio Management meaningful customer relationships worldwide. Seamlessly (PPM). Built 100% natively on Salesforce, Cloud Coach integrating with Salesforce, Unbabel removes language provides an all-in-one platform for professional services barriers, combining machine translation and human organisations to visualise their full customer journey and expertise for real-time, multilingual conversations. ensure profitable customers from contract-signature Enhance global customer experiences, boost agent to renewal. productivity, and reduce costs, ensuring consistent, Learn More > high-quality support across all digital channels. Learn More > Reputation Studio by 1440 revolutionises omnichannel Sprout Social is a social media management solution, customer review and Q&A management for Service blendsing social data with Salesforce C360 so brands Cloud users in EMEA. Our native solution seamlessly can optimise every touchpoint. With a unified codebase, integrates with Salesforce Service Cloud to centralise Sprout offers rapid innovation and time-to-value. brand responses, prioritise cases, and gain valuable Integrations across Service, Marketing, Sales, Slack, insights. With real-time alerts and performance tracking, and Tableau deliver comprehensive, world-class social we help brands elevate customer satisfaction and brand engagement and enable cross-team collaboration – reputation across channels like Google My Business, all within Salesforce. Trustpilot, and more. Learn More > Learn More > EMEA ISV Industry Booklet — Healthcare & Life Sciences 12

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