CHAPTER THREE The flexibility of Talkdesk cloud solutions allowed us to make a significant shift during implementation and enable dozens of our agents to work from home, to support social distancing during the coronavirus pandemic. Talkdesk Knitting Jared Arnold Together a Remote CHIEF INFORMATION OFFICER, ADVISORS EXCEL One thing that saved my hide during the pandemic was offering online mindfulness at the beginning. I emailed friends and Workforce colleagues and started a mindfulness practice. … It was nice to have during the shutdown, and I felt connected to others. Ashima Saigal SALESFORCE MVP Productivity is even higher with a remote workforce, without the distractions of the office. Without Vonage for our sales and customer service team, which is about 75% of our business, it would have been uring our time at home of their workforce was integral to the extremely difficult if not impossible to continue operating remotely. many of us turned to crafts company’s success. New ways of Vonage With our contact center running successfully, we can now focus on the handling of other onsite activities. Dthat we hadn’t had the doing things had to be tried. Net- time or patience to master before. works had to be reconfigured. And Chris McClellan We finally figured out the loop stitch unlike crocheting by the fireside, it CEO AND FOUNDER, RAM TRACKING and had the time to appreciate the had to be done fast. By using The transition to working from home had the potential to be disruptive, importance of each thread, interwo- AppExchange, employers were able but our management team put measures in place for success, such as ven with others to create a beautiful to quickly find ways to keep their creating pilot groups to prepare us. Once we were working from home, whole. With empty offices, organi- workers connected. Coveo played a big role in our ability to continue communicating with zations realized how each member Coveo our customers. Jim Mitchell SENIOR BUSINESS SYSTEM SOLUTION ARCHITECT, VIZIO 5