CHAPTER FOUR With the automation from AppExchange apps, Pardot, and Sales Cloud, we’ve driven huge growth for the business without doubling the number of people. We have more patients, and yet we have provided better customer service than six months ago. Mogli SMS Sameer Afsar Keeping Pace CHIEF OPERATING OFFICER, GRAYMONT MEDICAL There is a real benefit of being proactive and prepared. Having a partnership with Salesforce and leveraging the AppExchange ecosystem for solutions like Fonteva ensures that we are utilizing tools within the Salesforce ecosystem and reducing integration Fonteva issues. Our Salesforce ecosystem has enabled us to continue on without any major delays as we’ve transitioned from an in-person to a virtual world. Edima Elinewinga CTO, ZERO TO THREE Spekit is essential to reinforcing processes and helping to ensure data integrity. It’s also been a critical change management component to communicate important system updates and changes. ventually we realized that yoga, we found ways to focus on our Spekit Ann-Renee Thrash our new reality was going to own wellbeing. Businesses had to do TRAINING AND DOCUMENTATION SPECIALIST, JLL TECHNOLOGIES E last quite a while. We shifted the same. Stabilization was the first from crisis mode to a more step. Business continuity was the sustainable balance. Self-care and second. Organizations turned to wellness became more than buzz- AppExchange to help them find words. They became our path ways to stay healthy, keep running, forward. From smoothies and and continue meeting their custom- sunrise runs, to meditation and ers’ needs. Appy Tip If you have trouble finding 30 minutes to exercise, split it up into three chunks of 10 minutes in the morning, around noon, and at night. You’ll get the same benefit. 6