ISV Process & Technology

Difference Between Swaps and Transfers

Infographic | 1 page | Often times your customers will request to make a modification to their licenses, products, or both

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Reverse Cancellations

Infographic | 1 page | These are requests to reverse a cancellation order that has been submitted through the COA

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Reduction and Cancellation

Infographic | 1 page | Reduction orders only allow you to reduce the quantity of licenses

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Partner Order Errors & Revisions

Infographic | 1 page | By following the guidelines below, our operations team can correct most errors

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Partner Case Submission Guide

Infographic | 4 pages | This guide will provide examples of common partner cases with a high-level description

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Environment Hub

eBook | 19 pages | A guide to the environment hub

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Partner Security Portal

Guide | 6 pages | Learn how to login to the partner security portal

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Salesforce Pricing Guidelines

Infographic | 1 page | Channel Order Application Salesforce Pricing Guidelines

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Difference Between Upgrades and Renewals

Infographic | 1 page | This document will help describe the distinction between renewal orders and upgrade orders

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