AROUND THE WORLD THE EXCHANGE SPRING 2023 Streamline Incident Management with Flow Automation Pack Gloucester, U.K. Spring cleaning for May 29 your Labs workflows. Rolling cheese down a hill might not sound like much to get excited about, but this 200-year- old tradition gets intense. A wheel of cheese is thrown down a very steep hill and a second later Since Spring is all about new beginnings and fresh While your product may be the most innovative on the competitors throw themselves down after it. starts, it’s a great time to start rethinking your current market, it’s bound to experience a few technical issues The first one to cross the finish line wins. Bruises, work streams and processes, and many of these can be somewhere down the line. Is your organization simplified with automation. Salesforce Labs is thrilled to prepared to handle these requests? Here are three free bloodied knees, and broken bones are all a part introduce you to three flow packs that can help you flows by Salesforce Labs that you can use to streamline of the “fun.” refresh your incident management processes. incident management. Flow Automation Flow Automation Flow Automation Pack for Incident Management Pack for Incident Management Pack for Incident Management When service is down, it’s critical to with Slack with Messaging respond swiftly and smoothly. Put simply, Internal collaboration is crucial to Lastly, you’ll definitely want to keep your Flow Automation Pack for Incident incident resolution. Slack makes teams customer in the loop for any updates on Management provides an end-to-end more productive, and enables teams to their case. This last package allows you solution that automates various tasks. work better together. When paired with to accomplish that through digital Bulgaria This first solution can help your service Salesforce Incident Management, you’re messaging. The Automation Pack for End of Winter through Spring team with incident detection, incident given a powerful tool for incident Incident Management with Messaging qualification, and communication to resolution and internal collaboration. enables your team to automatically share Toward the end of winter, Bulgarians exchange impacted customers. With flow and flow This AppExchange solution empowers incident updates with your customers orchestration, your service team can service agents and incident managers to through SMS, and provide red-and-white bracelets called martenitsa and wear automatically close cases, attach collaborate in real time over dedicated communications about incident them in anticipation of spring. When someone resolved incidents, remove site banners, Slack channels, and allows agents to resolution. While follow-ups are greatly sees a sign of spring, such as a first bloom, stork, and send communications about the quickly send Slack communication appreciated by customers, they’re also or swallow, they take off their martenitsa and tie it resolution to affected customers. directly from the incident page. beneficial to you and your service team. Learn more By proactively informing customers of to a nearby tree. Once spring is in full bloom, trees Learn more your awareness (and progress) of everywhere are decorated with martenitsa. ongoing incidents, you can deflect new cases and soften your team’s workload. Discover More Flows by Salesforce Labs Learn more Flow is the way of the future, and this automation pack is here to help you streamline an otherwise hefty process. With these flows, you can accelerate incident detection, save time with automation, and enhance your customer experience. There also plenty of other free flows you can use to automate different areas of your business, and many other free Labs apps you can utilize to solve complex challenges. Reviews are greatly appreciated, so if you have utilized any of the linked solutions above (or any other Labs app), be sure to leave a rating.