TRAILBLAZER TALES THE EXCHANGE SPRING 2021 Tanja Jim JANJIĆ MITCHELL Trailblazer Tanja Janjić is an expert at conquering Trailblazer Jim Mitchell is passionate about building complex projects. As the Salesforce Admin for Basic-Fit experiences for customers. As the Senior Business System — a company that operates health and fitness clubs in Solution Architect at VIZIO, Jim dedicates his time five countries across Europe — Tanja has mastered the art to ensuring customers get the most from their VIZIO EVERY Trailblazer of leveraging Salesforce and AppExchange technology products. In order to constantly improve that customer to accomplish her goals. With more than 2.1 million experience, Jim leverages AppExchange technology to members and over 900 clubs, Basic-Fit was scrambling deliver enhanced customer self-service, keep critical to keep up with growth. Luckily, Tanja utilized her information updated at lightning speed, and streamline HAS A STORY AppExchange expertise to help simplify processes, scale product development processes. growth, and save valuable time for team members. Way Jim Mitchell: a master of the customer experience and to go, Tanja! a master of AppExchange. Every Trailblazer faces their own set of challenges, yet each one continues to drive transformation and change throughout their organizations. Thanks to their determination and yes — a few AppExchange solutions — these Trailblazers continue to innovate and problem-solve. See apps, components, consultants, and the Trailblazers who recommend them at Watch Tanja’s Story > Watch Jim’s Story > sfdc.co/winningapps. 9