LETTER FROM THE THIS MONTH THE EXCHANGE EDITOR SPRING 2021 APPY SPRING, TRAILBLAZERS To me, spring means new beginnings — a time for fresh starts. And if there’s ever been an ideal time for a fresh start, clean slate, square one, new opportunity, whatever you want to call it — it’s here and now. In this issue of The Exchange, there months. Salesforce turned 22; we are some pretty pawsome interactive honored Black History Month as well as features that I want to keep as a surprise Women’s History Month; this bobcat (except, spoiler alert, they’re super turned four; and we came to a cool!). We also dive into how customers momentous occasion — crossing 9 like VIZIO and Rolls-Royce are putting million installs on AppExchange. This is customer experience and innovation at so special because it means that 9 the forefront of their efforts. And you’ll million times in the last 15 years, Solve challenges fast with get to know one of our favorite Trailblazers like you have trusted and Trailblazers, Mary Tagler, better. She turned to AppExchange to achieve identifies as a cat lady, so you know business impact, scale with confidence, free, tried-and-true apps. we’re already BFFs. and empower you and your teams. As spring arrives and the winter Thank you to our customers, partners, Explore Salesforce Labs by department and business doldrums start to ebb away, we’ve and the entire Salesforce community. certainly been busy in the last few challenge to find the apps that are right for you. Appy reading, Appygail the Bobcat