SOLVE IT STORIES TALES OF CUSTOMER SUCCESS FROM OUR PARTNERS THE SUCCESSFUL OUTCOME When it came to selecting a solution that could support its inbound lead processing challenges, Chili Piper’s Distro was a natural choice. SwagUp was already integrated with Chili Piper since it uses Form Concierge to double its inbound conversion rates. Leveraging with Chili Piper helped the company avoid onboarding to a new vendor, configuring new integrations or managing another SaaS contract. Implementing Chili Piper’s Distro solution was a breeze for the SwagUp team. All they had to do was transfer their existing lead routing rules and queues from Salesforce lead assignment to Chili Piper. Instead of developing custom flows with APEX code for every update to their routing logic, GTM leaders at SwagUp could make changes themselves directly in the app. This implementation freed up product and engineering resources, allowing them to protect their developers’ time. It also enabled marketing, sales, and operations to collaborate on lead management and iterate quickly. THIS HAS RESULTED IN ... · Approximately 40% reduction in time spent by developers working on top-of-funnel changes · Approximately 23% improvement in lead response times · Decreased the lead time it takes to make routing changes by 99% (72 hours to two minutes) CONSIDERATIONS FOR CUSTOMERS WHO ARE LOOKING TO AUTOMATE THEIR LEAD ASSIGNMENT PROCESSES. · Combine rules and teams and reuse them across routers and workflows using assignment rulesets. That way, customers don’t have to reinvent the wheel every time they want to test a new workflow. · Gain full visibility into the sales cycle and ensure that every good-fit lead gets followed up with audit logs and service level agreements (SLAs). If customers automate this process, they won’t have to chase down reps, and their reps won’t have to chase down their leads. Book demo Learn how you can automate lead routing with Chili Piper’s Distro on the AppExchange.