SOLVE IT STORIES SOLVE IT STORIES The Successful Outcome • Single source of truth at sellers’ fingertips: Deel stores everything in Spekit, from product information, workflow guides, FAQ, and key updates/ announcements. The content in Spekit is easy to update by designated experts, meaning all of the latest information is stored in one place without the worry of others overriding content. The FAQ eliminate sales reps’ need to constantly reach out to managers or their peers. • Contextual Salesforce training: Spekit’s just-in-time learning platform allows Deel to embed Speks (customizable bite-size pieces of information) directly into Salesforce, meaning sales reps are able to view definitions, processes, and policies in context, without leaving their flow of work. Just-in-time learning helps give employees the tools they need to be more productive and confident in their knowledge. • Communicating process changes: Deel can communicate any organizational process changes via Spotlights (timely, contextual popups). Spotlights can be customized by role, the end user’s URL, and other variables to ensure team members receive only relevant information. • Training feedback loop: The team can analyze engagement with new process changes by creating knowledge checks (short quizzes or pulse checks that are embedded in the flow of work). This has been a quick and easy way to create a positive two-way feedback loop between admins/knowledge-check creators and viewers/employees. Unlike more traditional long-form assessment methods that seek to “certify” knowledge or hit a training completion goal, knowledge checks are used as a form of learning that increases the efficacy of the training, improves retention of the key concepts communicated in that training, and drives greater productivity and understanding as a result. This has resulted in ... • 42% increased engagement with key communications and updates. • 15% less time spent searching for key processes and questions. • 10% increased efficiency for training content production and launch.