SOLVE IT STORIES TALES OF CUSTOMER SUCCESS FROM OUR PARTNERS THE SUCCESSFUL OUTCOME When MedPro migrated to RingCentral MVP,™ it finally had a truly global communications solution. One benefit the company discovered right away was that its staff worldwide — in both the Florida headquarters and the Philippines office — were now all on a unified telephony environment and could connect internationally by simply dialing a colleague’s extension. The operational improvement that had the biggest impact on the company, Shawna noted, was the RingCentral integration into MedPro’s Salesforce environment. By embedding its communications solution into Salesforce, MedPro was able to automate tedious tasks, make workflows more efficient, and offer its customers a superior experience. RingCentral for Salesforce reduces the need for MedPro’s agents to switch between multiple devices and applications to access key business functionalities to accomplish their daily tasks. Access to key customer information and call history allows agents to deliver a timely and personalized customer experience. THIS HAS RESULTED IN ... · 8-10 hours per day saved for the recruiting team by replacing manual dialing with RingCentral’s click-to-dial integration with Salesforce. · 25% more calls made by recruiters due to efficiencies gained from the RingCentral and Salesforce integration. CONSIDERATIONS FOR CUSTOMERS LOOKING TO MODERNIZE AND SCALE THEIR SALES CHANNEL: · When you have different critical systems that your company utilizes, such as a telephony system, contact center, or CRM, it is essential that you select vendors that have integration points. This allows your team to stop wasting time switching between applications and manually recording their everyday interactions. · Your team needs their information available at their fingertips. Having integrations between different applications that you use everyday allows your information to flow easily from one application to another. Learn more about RingCentral’s Learn more solution on AppExchange.