Solve It Stories - RingCentral

SOLVE IT STORIES TALES OF CUSTOMER SUCCESS FROM OUR PARTNERS How RingCentral helped MedPro save its recruiters 8-10 hours per day. THE CHALLENGE Since 1983, MedPro Healthcare Staffing has been placing nurses and allied health professionals on assignments with healthcare organizations throughout the United States. It was using the cloud for its communications, but it needed a way to integrate Salesforce “When we integrated RingCentral with into its phone system. A related challenge was the inefficiency Salesforce, our recruiters could skip those created by recruiters dialing numbers throughout the day. “When a manual steps in reaching out to recruiter calls dozens of candidates in various countries, each small candidates — and use the click-to-dial manual task — finding the phone number, then dialing manually, feature right in each candidate’s starting with country code — adds up to a lot of wasted time in a day,” Salesforce profile.” said Shawna Georges, Senior Technical Services Manager. “Multiply Shawna Georges that by our more than 50 recruiters, and you can see this was leading Senior Technical Services Manager, MedPro Healthcare Staffing to a lot of inefficiency across our company.” THE OPPORTUNITY Companies often need a way to eliminate the time spent repeating tasks across disjointed workflows in disparate applications. HOW DO THEY ... · Keep up with all the information available, and then manage and use that information to gain a competitive advantage? · Optimize the effort, cost, and impact on customer interactions? · Save time on daily tasks? In the case of MedPro, it needed a solution that could help it reduce the time spent on finding numbers, misdials, scheduling, and logging calls. It was able to do this with the support of RingCentral.

SOLVE IT STORIES TALES OF CUSTOMER SUCCESS FROM OUR PARTNERS THE SUCCESSFUL OUTCOME When MedPro migrated to RingCentral MVP,™ it finally had a truly global communications solution. One benefit the company discovered right away was that its staff worldwide — in both the Florida headquarters and the Philippines office — were now all on a unified telephony environment and could connect internationally by simply dialing a colleague’s extension. The operational improvement that had the biggest impact on the company, Shawna noted, was the RingCentral integration into MedPro’s Salesforce environment. By embedding its communications solution into Salesforce, MedPro was able to automate tedious tasks, make workflows more efficient, and offer its customers a superior experience. RingCentral for Salesforce reduces the need for MedPro’s agents to switch between multiple devices and applications to access key business functionalities to accomplish their daily tasks. Access to key customer information and call history allows agents to deliver a timely and personalized customer experience. THIS HAS RESULTED IN ... · 8-10 hours per day saved for the recruiting team by replacing manual dialing with RingCentral’s click-to-dial integration with Salesforce. · 25% more calls made by recruiters due to efficiencies gained from the RingCentral and Salesforce integration. CONSIDERATIONS FOR CUSTOMERS LOOKING TO MODERNIZE AND SCALE THEIR SALES CHANNEL: · When you have different critical systems that your company utilizes, such as a telephony system, contact center, or CRM, it is essential that you select vendors that have integration points. This allows your team to stop wasting time switching between applications and manually recording their everyday interactions. · Your team needs their information available at their fingertips. Having integrations between different applications that you use everyday allows your information to flow easily from one application to another. Learn more about RingCentral’s Learn more solution on AppExchange.