Retail & Consumer Packaged Goods

APAC ISV INDUSTRY BOOKLET Retail & Consumer Packaged Goods

Contents WELCOME TO THE APAC ISV INDUSTRY 01. Retail & Consumer Packaged Goods ISVs . . . . . . 3–5 BOOKLET FOR RETAIL AND CONSUMER PACKAGED GOODS 02. Horizontal ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10 As companies increasingly adopt customer-centric models, CIOs and IT stand at 03. Success ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–13 the crossroads of change. Business units are turning to IT as a strategic partner to deliver improved 04. Get in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 customer experience (CX). Yet, with limited capacity, it is vital that CIOs leverage trusted and innovative third party apps and experts to achieve this. AppExchange offers a wide range of ready-to-install solutions built on Salesforce Customer 360 to solve business challenges. It further aligns with CIO priorities by providing industry-specific applications that help accelerate digital transformation in their sector. The global pandemic has accelerated the need for digital transformation across the retail sector, and has had a long-term impact on the way customers shop and behave. In order to adapt to the new normal, new technologies and solutions are key for the industry to adopt a digital first strategy and stay relevant to customers. AppExchange offers over 4,400 trusted apps across industries and business processes. This curated booklet highlights the ISV solutions in retail and CPG that are available in your region. Virginia Matassa VP ISV Partner Sales APAC & EMEA Salesforce 2

RETAIL & CPG ISV 360 EMEA ISV Industry Booklet — Retail & Consumer Packaged Goods 3

RETAIL & CPG ISvs ISVs that have a strong, proven use case within Retail and Consumer Packaged Goods Amplify the voice of your customers. Reputation Studio by 1440 enables you to CPGToolBox has successfully helped CPGs like PepsiCo, Abbott Nutrition, Popchips, view, respond and analyze feedback from Amazon, Walmart, Google My Business, PANOS Brands, La Colombe Coffee, and others, manage their trade spend since 2012. Bazaarvoice, App Stores and more. Customize workspaces for marketing, customer Our solution is built 100% on the Salesforce platform, and typically we realize a 5-10% experience and R&D. increase in our customers’ trade spend efficiency at a minimum. Learn More > Learn More > Axsy Retail Execution Mobile App is 100% Salesforce-native and is powered by Salesforce Consumer Goods Cloud Standard Objects. It is offline-first as well as cross- eBest specializes in route-to-market digital transformation IT services for the CPG platform and works in any network condition, on any iOS/Android/Windows 10 device. industry. In the past 20 years, we have served 70+ of the world’s top CPG brands, The app is easily extendable and supports Salesforce’s no-code customization tools helping them optimize their retail execution and further increase sales. such as Mobile Flow, and is further extended by Axsy’s own suite of Salesforce-native Learn More > customization tools and solutions. Learn More > EMEA ISV Industry Booklet — Retail & Consumer Packaged Goods 4

FieldKo provides offline-enabled mobile checklists and actions for field teams. It storeConnect is the fastest and most cost-effective way to get your store online with is highly configurable, built natively on Salesforce and works offline which enables Salesforce. Instead of spending days configuring complex APIs and integrations, just companies to push audits and actions instantly. Field teams drive consistency across install the storeConnect package, follow the wizard and have your store up and running locations and understand the real-time performance of field audit operations. today. Everything is managed in Salesforce using Lightning and Standard Objects which Learn More > means less time configuring and more time selling. Learn More > Built natively on Salesforce, we enable brands to connect, inspire and nurture customers wherever they are. Schedule appointments, connect through email, messaging and video chat, share recommendations, and offer seamless checkout to give customers Vudoo enables the creation of interactive video experiences. Personalized interactions personalized experiences that increase sales and loyalty. In this new era of retail, drive engagement and uncover behavioural insights beyond views and likes. This personal really is powerful. enhances the use of Salesforce Marketing Cloud ensuring customers receive personalized and relevant content. Use cases include brand awareness, lead generation, Learn More > shoppable video, education and training. Learn More > Pulsar is a complete end-to-end offline solution for the Salesforce platform. The power of the solution is two-fold: it scales easily to sync millions of records for offline access, and it can run validation rules, triggers, default values, formula fields and many more of the complex functionalities the Salesforce platform provides. It also offers APIs, so you can write HTML apps to run with Pulsar using the offline data. Learn More > EMEA ISV Industry Booklet — Retail & Consumer Packaged Goods 5

Horizontal ISV wheel Sales Service Employee Engagement Marketing EMEA ISV Industry Booklet — Retail & Consumer Packaged Goods 6

Horizontal ISvs ISVs that have a proven use case across multiple industries and business units Sales Beyond 19 enables its clients to embed the behaviours and best practices of high Automate and connect the entire agreement process with DocuSign. DocuSign performing salespeople to enhance productivity. Our suite of apps helps businesses Agreement Cloud for Salesforce helps organizations connect and automate how to achieve and exceed their revenue objectives, take a more strategic approach they prepare, sign, act on, and manage agreements — all integrated with Salesforce. to customers, increase share of wallet and win rates, and provide ‘next best steps’ With DocuSign, organizations can do business faster with less risk, lower costs, and through its Virtual Sales Coach features. better experiences for customers, partners, and employees. Learn More > Learn More > Introhive is proven to drive user adoption of Salesforce and increases sale efficiency, Conga helps Salesforce customers maximize their CRM investment. As the leader productivity, and outcomes. By enriching CRM data, the Introhive platform increases in Digital Document Transformation, Conga transforms the documents, contracts, the accuracy and completeness of your single source of truth, while delivering and processes that businesses use daily by leveraging the data within Salesforce. actionable relationship insights, where and when you need them. Introhive helps Conga empowers companies to create, negotiate, execute, and manage one of companies of all sizes and complexities gain a better understanding of the depth their most critical business assets: documents, so they focus on driving business and of relationships across their organizations, helping to accelerate deal velocity, delight revenue faster. customers, and increase client retention. Learn More > Learn More > EMEA ISV Industry Booklet — Retail & Consumer Packaged Goods 7

Quickly generate beautiful proposals, quotes and documents that close deals with SMS-Magic is a complete conversational messaging solution that supports Qwilr. Use Salesforce data to create personalized proposals and documents in multichannel messaging and automated, interactive conversations. Natively built minutes, and send them as web pages that look great on desktop and mobile with components for Sales and Service Cloud, Console, Lightning, and the Salesforce devices. Get notified when they’re opened, right in Salesforce, and allow leads to Mobile App, organizations of all sizes use SMS-Magic to nurture prospects, convert accept and sign proposals instantly. leads and provide an additional channel to respond to customer queries and Learn More > requests for support. Learn More > Over 700 customers use Seismic’s leading sales enablement solution to empower sales and marketing teams to enhance buyer experience, delivering the right content to the right person at the right time. B2B companies in industries such as financial Upland Altify provides account planning software for sales optimization. We services, tech, telco/media, CPG, professional services and HLS experience higher combine innovative technology with expert strategy and methodology for account close rates and increased selling time through delivering personalized content planning, opportunity management and relationship mapping. Built natively on the at scale. Salesforce platform, Altify guides sellers with contextual actions, insights, and best practices. We help customers grow revenue in key accounts and win the deals Learn More > that matter. Learn More > SmartCOMM™ enables over 500 global brands to have meaningful conversations with their customers throughout the entire lifecycle. Leveraging the Conversation Xactly is leading the way in sales performance management, delivering planning, Cloud, leading enterprises integrate with Salesforce, as well as other leading execution, and optimization to ambitious and complex sales organizations. We help enterprise platforms to drive and manage personalized and complex sales orgs change and adapt to optimal sales capacity, territories, comp plans, and communications, including: welcome kits, quotes, policies, statements, contracts payment structures. Sales representatives get visibility, managers find clarity, and all and claims correspondence – all via their preferred channels. leaders across finance, accounting, and your go-to-market org see a return. Learn More > Learn More > EMEA ISV Industry Booklet — Retail & Consumer Packaged Goods 8

Employee Engagement Marketing Sage People provides an end-to-end HR solution on the Salesforce platform. Sage Movable Ink powered campaigns auto-generate 1:1 personalized content at scale, Intacct is the world’s largest global pure-play financial management provider, with live at the moment of engagement. Marketers can leverage first and third-party excellent integration into Salesforce. Both products have 5-star AppExchange data sources to power these campaigns across email and mobile, based on the reviews. Sage Intacct and People help finance and HR professionals manage creative and brand standards previously defined. This ensures every customer insights to help their organizations analyze, strategize, and anticipate. They integrate communication contains relevant, personalized, and accurate content that compels processes and procedures, delivering strong ROI. users to act. Learn More > Learn More > Service Sage Employee Service is designed to protect your organization, and its individuals, from the risk of wage underpayments via a solution specifically designed to meet your Annual Salary Arrangements compliance obligations. It is built on our proven payroll application, native to the Salesforce platform. The service has been built to be rapidly Every company runs projects, for research and development marketing, customer deployed and scales to suit organzations from 20 to 10,000 employees. onboarding, customer success, IT and much more. Cloud Coach is the only enterprise Learn More > class project management solution built on Salesforce. Cloud Coach supports both waterfall and agile project methodologies, so there is no business we can’t help provide value to! Learn More > EMEA ISV Industry Booklet — Retail & Consumer Packaged Goods 9

Complaints Pro, brought to you by Coretec Solutions, is your industry-specific Mission Control is a project management and professional services automation complaints, quality and compliance solution built 100% on Salesforce. With solution, built natively on Salesforce. It provides businesses of all sizes with a Complaints Pro you are able to listen to what your customers are saying on social media, consistent process for planning, managing and measuring projects. Used globally respond efficiently through professional complaints management, and with QA alarms by consulting, software, professional services and hi-tech businesses, Mission and quality assurance modules, find and fix root causes quicker than ever before. Control provides extensive out-of-the-box features, including project management, Learn More > resource capacity planning, resource utilization, revenue recognition, invoicing and profitability. Learn More > FinancialForce PSA Cloud and ERP Cloud are specifically designed for services organizations. Combined with Salesforce they deliver a single solution for the whole opportunity-to-cash process. This ensures project delivery success, optimizes resource Natterbox is the global voice solution for Salesforce-first companies looking to utilization, improves margins and streamlines billing and revenue management. personalize customer experience at scale, boost sales and service productivity, and Customers include DXC, Novotech, Salesforce and Atlassian. gain complete visibility into their operations. 100% native, integrated and managed inside Salesforce, Natterbox’s 5-star CTI and contact centre solution hosts a range of Learn More > features including IVR, ACD, click-to-dial, call recording, call routing, auto-logging, call coaching, voice transcription and sentiment analysis. Learn More > The Medallia Experience Cloud is a customer experience (CX) management platform, which brings together the most comprehensive set of capabilities for collecting voice- of-customer feedback, analyzing the results and bringing insights to employees for customer-centric action. With the Medallia Experience Cloud Integration application, Sightcall provides live video support with AR and AI for customers, technicians, and this outside-in view of the customer can be unified with Salesforce data to ensure that providers. Escalate any conversation to a video call, so your team sees what your employees are aligned with customers, drive higher customer loyalty, and improve customer, technician, or patient sees. Remotely diagnose and guide to achieve fast business outcomes. problem resolution. SightCall customers span many industries including manufacturing, telco, insurance and utilities. Learn More > Learn More > EMEA ISV Industry Booklet — Retail & Consumer Packaged Goods 10

Success ISV 360 Backup DevOps Security EMEA ISV Industry Booklet — Retail & Consumer Packaged Goods 11

Success ISvs ISVs that enhance Salesforce, speed up deployments, reduce risk, and increase usage and adoption Devops Security The AutoRABIT release management platform delivers an integrated suite of CI/ F-Secure empowers organizations to take full advantage of Salesforce’s rich CD and data protection tools including version control, deployment automation, collaboration capabilities. We do this by protecting companies who collaborate and sandbox management, data migration, test automation, and data protection. share content with partners and customers. Unlike traditional endpoint protection AutoRABIT optimizes and automates activities at each stage of the DevOps lifecycle, products, our solution scans in real-time for malware, computer viruses and harmful while enabling secure data backup and recovery and simple code deployment on web content in documents uploaded or downloaded from Salesforce. This allows the Salesforce platform. organizations to stay compliant and safe. Learn More > Learn More > Copado is the #1 Native DevOps Platform for Salesforce. We enable faster, error- Salesforce customers use FairWarning to transform the raw data from Salesforce free digital, cloud deployments and upgrades with continuous integration and Shield: Event Monitoring into proactive, actionable insights for business and continuous deployment technologies, all via an enterprise-class developer platform security-minded users in real time. This means deeper, more proactive insights that is 100% native, fully integrated with Salesforce DX and Salesforce Clouds. The without the time and effort required to manually analyze and understand raw data. DevOps world is changing at the speed of light, make sure you keep up with Copado. Learn More > Learn More > EMEA ISV Industry Booklet — Retail & Consumer Packaged Goods 12

Backup Odaseva is the leading enterprise data management platform for Salesforce. Designed for large data volumes and complex data models, Odaseva offers powerful tools to keep Salesforce data protected, private, and agile. Industry leaders rely on Odaseva to make data loss irrelevant, respect customers and regulators, and easily move Salesforce data to any system—with the strongest security, performance, and expertise on the market. Learn More > OwnBackup believes no company operating in the cloud should ever lose data. With the Salesforce Data Recovery Service being retired, companies running Salesforce need to protect against accidental data loss and corruption from human, technical or operational errors. 2,000 customers across the majority of segments and industries trust OwnBackup’s decades of expertise in automated backup and recovery, sandbox seeding, archiving and compliance. Learn More > EMEA ISV Industry Booklet — Retail & Consumer Packaged Goods 13

Enjoy reading about these apps? Want to find out more? AppExchange is the most trusted enterprise cloud marketplace with over 4,400 ready-to- For more information on AppExchange install solutions and over 1,800 consultants to help you extend Salesforce in any department solutions, drop us a line or get in touch and industry. AppExchange apps have 8M+ installs and more than 90,000 customer reviews with your Salesforce Account Executive to help you solve critical challenges and make smarter business decisions. The apps featured in these booklets have been selected based on their strong use cases in the selected industries, and an APAC presence with in-region support for our customers. EMEA ISV Industry Booklet — Retail & Consumer Packaged Goods 14

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