Contents WELCOME TO THE APAC ISV INDUSTRY 01. Retail & Consumer Packaged Goods ISVs . . . . . . 3–5 BOOKLET FOR RETAIL AND CONSUMER PACKAGED GOODS 02. Horizontal ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10 As companies increasingly adopt customer-centric models, CIOs and IT stand at 03. Success ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–13 the crossroads of change. Business units are turning to IT as a strategic partner to deliver improved 04. Get in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 customer experience (CX). Yet, with limited capacity, it is vital that CIOs leverage trusted and innovative third party apps and experts to achieve this. AppExchange offers a wide range of ready-to-install solutions built on Salesforce Customer 360 to solve business challenges. It further aligns with CIO priorities by providing industry-specific applications that help accelerate digital transformation in their sector. The global pandemic has accelerated the need for digital transformation across the retail sector, and has had a long-term impact on the way customers shop and behave. In order to adapt to the new normal, new technologies and solutions are key for the industry to adopt a digital first strategy and stay relevant to customers. AppExchange offers over 4,400 trusted apps across industries and business processes. This curated booklet highlights the ISV solutions in retail and CPG that are available in your region. Virginia Matassa VP ISV Partner Sales APAC & EMEA Salesforce 2