Ada Industry Ebook [Retail/E-Commerce]

RETAIL/E-COMMERCE Ada’s Brand Interaction Platform is more than just a chatbot. Industry Insider Here’s how it can help retail customers like you. Personalized conversations Create relevant, contextual experiences with +100 integrations powered by connected data from Salesforce and other sources. A brand interaction platform for every team Centralize and unify marketing, commerce, support, IT, and HR. AI to predict, not react, to every opportunity Arm teams with insights that drive the improvements that matter most. Leading experts in ecommerce automation Deploy best practices from Ada’s team of industry and AI experts to drive customer lifetime value. See how our partner Ada tackles challenges in the retail industry. From big-picture problems, to the Talking to customers on the channels and in the specific needs of a CXO, Ada has it covered. languages they prefer Ada empowers retail and ecommerce brands to automate their most Build once and deploy automation in over 100 valuable interactions, bringing a true VIP experience to every customer. languages and across web and social channels in 30 days. Reduce cost per conversation by 90% in weeks. Keep reading to learn how Ada could help a chief experience officer engage more meaningfully with customers.

The Big Picture Ada helps you deliver round-the-clock service across the channels that shoppers prefer and seamlessly transfer to a live agent when needed. Data insight The Challenge: CXOs need to know what customer interactions are the most common with their Proactive engagement company’s contact center. The Solution: Ada unlocks the troves of data you The Challenge: After creating a unified brand have on your customers across Sales Cloud, Service experience, conversion is key. You need to proactively Cloud, Marketing Cloud, and Commerce Cloud. engage with customers that show intent. Ada's no-code integration also adds visibility into The Solution: Ada provides a VIP experience with data lakes, CDPs, and loyalty platforms. proactive, timed, and targeted campaigns. It also drives revenue and ensures no cart ever goes unchecked by presenting customers with unique offerings and helpful information. Universal brand values The Challenge: Brands need to strike a delicate balance between universal brand values and local cultural differences in diverse markets. The Solution: Ada enables your brand to transcend borders and keep delivering on your promise by providing the flexibility to acknowledge local holidays and cultural nuances, the ability to communicate in multiple languages, and the agility to make quick changes when needed.

The Close-Up How Ada Solves Sam’s Challenges See how a CXO at an ecommerce brand helps her team connect with customers and VIP Experiences deliver more valuable brand interactions. Ada helps Sam’s company engage with customers with personalized offers, promotions, and product recommendations as well as proactively making personalized suggestions. A/B Testing Sam’s team can easily test experiences and offers. Ada intelligently suggests next steps to drive product adoption. Easy Checkout SAMANTHA SHIVANI Ada’s prompt payment completion helps drive CXO, Madeup Co. customer satisfaction and return business. Sam needs to uncover ways to improve conversion, adoption, Seamless Support and lifetime value from initial purchase to upsell and cross-sell. Sam’s team can provide excellent customer support by Her Goals: Her Challenges: automating some tasks and enabling customers to easily switch over to a live agent without leaving their preferred channel. - Align on what is valuable to customers - Customers expect always-on, highly personalized 1-to-1 connections with brands and seamless - Drive and measure adoption of features interactions across the channel of their choice - Design best-in-class presales, - Impersonal, Impersonal, discordant interactions transactional, and post-sales experiences directly limit customer lifetime value and loyalty - Gain technical oversight of the customer - Balancing speed and quality of CX interactions support experience is difficult LEARN MORE ABOUT ADA - Providing valuable interactions at scale is expensive and complex