The Big Picture Ada helps you deliver round-the-clock service across the channels that shoppers prefer and seamlessly transfer to a live agent when needed. Data insight The Challenge: CXOs need to know what customer interactions are the most common with their Proactive engagement company’s contact center. The Solution: Ada unlocks the troves of data you The Challenge: After creating a unified brand have on your customers across Sales Cloud, Service experience, conversion is key. You need to proactively Cloud, Marketing Cloud, and Commerce Cloud. engage with customers that show intent. Ada's no-code integration also adds visibility into The Solution: Ada provides a VIP experience with data lakes, CDPs, and loyalty platforms. proactive, timed, and targeted campaigns. It also drives revenue and ensures no cart ever goes unchecked by presenting customers with unique offerings and helpful information. Universal brand values The Challenge: Brands need to strike a delicate balance between universal brand values and local cultural differences in diverse markets. The Solution: Ada enables your brand to transcend borders and keep delivering on your promise by providing the flexibility to acknowledge local holidays and cultural nuances, the ability to communicate in multiple languages, and the agility to make quick changes when needed.