SOLVE IT STORIES TALES OF CUSTOMER SUCCESS FROM OUR PARTNERS THE SUCCESSFUL OUTCOME Tango Card launched a single instance of Ada that could Ada immediately understood our initially address questions from reward recipients, existing vision, presented a path to achieve it, customers, and new business prospects. It had some APIs and helped us implement a dynamic available for Ada to use in order to personalize interactions. solution within a quick turnaround Then it expanded and layered enterprise application and time. Ultimately we beat our target for proprietary endpoints via Workato’s API platform self-service, delighted recipients and functionality. This ultimately created a highly contextualized, customers, convinced our colleagues, dynamic, and data-driven chatter experience to address and have since continued to roll out problems quickly with minimal necessary user input. Ada across our digital properties, including in-app. Recipient Use Cases ADAM COLE VP, Business Technology • Answer common questions from reward recipients, including the use of multimedia such as in-chat videos • Deliver specific and tailored responses based on what a recipient received, powered by API lookups • Empower quick self-service of common problems without the need to engage an agent, powered by API actions Implementing Ada has enabled our support • Reference the Salesforce Help Center to address teams to spend substantially more of their questions that require more detail efforts on harder-to-solve problems. Our customers are now able to quickly serve • Generate readily actionable support cases in themselves for most common problems — Service Cloud that are decorated with recipientdetails, or get to a knowledgeable agent without a description of their problem, an AI-generated writing an essay. When we compare to the summary of the automated conversation with Ada, year before, the volume of cases our reps are and reward details manually addressing is much lower. They now can spend the bulk of their time Prospect Use Cases answering those complicated questions versus those easy lifts. • Understand more about prospects by leveraging API WALTER TUCKER lookups from minimal chatter input, delivering a Director of Support, Tango Card personalized experience and saving time by routing them to the right resources for engagement • Quickly point prospects to the best path that fits their immediate intent, such as directing them to a self-service sign-up flow