THIS MONTHLETTER FROM THE EXCHANGE THE EDITOR WINTER 2021 Change the speed LOOKING BACK AT A of work. TRANSFORMATIVE YEAR As we look at what defined 2020, resilience might be the first word Automate workflows faster with to come to mind, but I prefer transformation. Our entire ecosystem prebuilt AppExchange solutions suddenly had to think and operate differently. An unplanned reality and Einstein Automate. suddenly took digital transformation at many organizations from SEE SOLUTIONS > zero to 60 in no time flat. There were ups and downs. It was tough, and it’s still tough. But through it all, one thing is constant — our customers and partners are nothing short of amazing and inspiring. From the introduction of Work.com to going Seemingly overnight, we built a path to a completely virtual for a reimagined Dreamforce, future that many considered decades away. and everything in between, we did a whole lot There are only three words left to say: more than many could ever imagine. We went Bring on 2021. from being reactive to proactive. We met new Trailblazers doing amazing things with Salesforce to help their organizations succeed in a year that could never be Woodson Martin predicted and will never be forgotten. EVP & GM, AppExchange