TRAILBLAZER TALES THE EXCHANGE SUMMER 2021 HOW DID YOU GET INVOLVED WITH OUR FAVORITE TRAILBLAZERS: SALESFORCE? In 2013, I started working for a nonprofit called the Blind Institute of Technology. A few months into the job, one of their board of directors asked me if I wanted to learn Salesforce. I thought to myself, CLAUDINE “why not?” I knew I needed to reinvent myself and learn new skills if I was going to thrive in a new career. So I just dove in and started WARREN working toward my admin certifications. DO YOU REMEMBER THE FIRST APPEXCHANGE APP YOU DOWNLOADED? One of the apps I used in my role at the Blind Institute of Technology was the dataloader.io app from MuleSoft. Dataloader.io makes it easy to import, export, and delete data in Salesforce quickly and efficiently. Another favorite feature of mine is the data mapping tools, which help you find and map fields fast. WHAT APP DO YOU FIND YOURSELF USING TIME AND TIME AGAIN? Rollup Helper by Passage Technologies helps me count and pull values from child objects and aggregate them onto the parent level without having to create triggers and write code. You can do this using lookup relationships, not just master-detail relationships. The ROI in terms of time savings is worth the minimal cost per year. Currently, Welltok has 100 rollups in the system configured, so we use it all the time. WHAT DOES BEING A TRAILBLAZER MEAN TO YOU? It means I am a learner. I’m growing and always looking for opportunities to learn new things. As a Trailblazer, I am involved in the Trailblazer community and regularly work on Trailhead modules. I was a part of the Salesforce ecosystem before Trailhead existed, and to now have this interactive platform is awesome. WHAT ADVICE DO YOU HAVE FOR OTHER TRAILBLAZERS? Try new things! Keep going and learn a little bit more every week. Earn a badge every week. Sometimes it’s hard with a full-time job, Senior Salesforce Admin at Welltok Claudine Warren spent the first several years of her career working in the but it’s worth putting the time and effort in to become more skilled field of molecular biology. When an eye condition disrupted her 20/20 in what you do. vision, she found herself at a crossroads. After exploring her options, Claudine discovered Salesforce and WHAT IS YOUR HOPE LOOKING TO THE began teaching herself how to be an admin. Today, she is the Senior FUTURE AS YOU CONTINUE TO GROW IN Salesforce Administrator for Welltok, and is proving every day that YOUR KNOWLEDGE I would love to get my hands on the developer side of things. I also visual impairment doesn’t — and shouldn’t — disqualify someone from OF SALESFORCE AND want to leverage what is on AppExchange and have a better a meaningful and successful career. We chatted about what being a APPEXCHANGE? understanding of some of those tools. I think if I had more of the Trailblazer means to her. developer viewpoint, in addition to the admin viewpoint I already have, it would give me a more robust outlook of all of the apps that are out there and what they can do. 17