SUPPORTING THE EXCHANGE WORKERS SUMMER 2020 U.K. HOSPITALS FIGHT FATIGUE Guy’s and St Thomas’ helps its workforce stay safe When medical professionals are fatigued in a crisis environment, they are more likely to make poor with Sirenum’s workforce management solution. decisions, including handling their PPE improperly. This increases the rate of infection and, sadly, the mortality rate of both patients and staff. This leads to a constant shortage of personnel onsite. Having the right amount of the right kind of staff in place is paramount. Guy’s and St. Thomas’ NHS Foundation Trust, one of the largest hospital trusts in the U.K., has turned to AppExchange partner Sirenum to combat workforce fatigue. Guy’s and St. Thomas’ was up and running with the Sirenum for COVID-19 Staff Management solution in just 48 hours. Built into the solution is real-time fatigue management based on the U.K. HSE guidelines. The scheduling engine also has embedded compliance rules, making sure that any replacement has the appropriate skills and certifications. All of this means that Guy’s and St. Thomas’ can spend less time in the minutiae of staffing, and more time caring for patients. “ It’s all about moving fast to save lives. Because we were built on the Salesforce Platform, we were able to evolve our product with hospital and healthcare-specific templates, labels, and more in just days. We leveraged the powerful Salesforce analytics suite without a single line of code. Plus, with Salesforce infrastructure underpinning our solution, no hospital is ever concerned with our product’s safety, security, or scalability.” – Joshua Pines, Co-Founder of Sirenum Sirenum also worked with Salesforce to secure COVID-19-specific SKUs to allow three months free for COVID-19-impacted customers. This is an enormous help for organizations like hospitals, care homes, and volunteer organizations. Since implementing Sirenum, Guy’s and St. Thomas’ has seen a dramatic reduction in fatigue and 100% shift coverage. It is using this technology to make it possible to continue business-as-usual activities, and communicate more reliably with staff. The MySirenum mobile app makes it easy for workers to accept, start, and end shifts, plus report self-isolation. “ Sirenum is a powerful tool for both rostering staff dynamically and tracking individual staff outputs. It enables us to see the impact of workforce decisions during the pandemic in real time, which is invaluable when resources need to be agile. I cannot praise the dedication and professionalism of the Sirenum team enough. They have truly stepped up to help the NHS during this difficult time.” – Dr. Azra Zyada, Crisis Operations Director for Guy’s and St. Thomas’ Read the full story here and learn more about Sirenum on AppExchange. 35