NEWS FROM OUR PARTNER THE EXCHANGE ada SPRING 2022 3 Ways to Create a Transformational, Automation-First Employee IT Support Talent Retention Remote employees become frustrated Employees expect a consumer-quality Disjointed Processes The when help from IT teams isn’t HR experience across their employment Processes related to the employee Experience Challenge immediate. IT teams spend too much lifecycle. HR teams spend valuable experience are unconnected, and time on manual support tasks instead time on manual support and routine techstack software is not integrated as of priority initiatives. questions instead of the talent priorities well as it should be. that enrich the business. More and more, brands are adopting a personalized experiences that enable remote-first approach with measurable them to do their best work at any time, from anywhere. Yet benefits, including increased employee only 67% of productivity and the ability to recruit surveyed global workers say that their High Cost, Low Productivity Inefficiencies Confused Employees top-tier candidates globally. The way company does a good job of providing The IT leaders struggle to allocate Leaders fail to efficiently capture, Employees have difficulty finding companies think about workplace an environment where they can be Consequence resources to valuable IT initiatives measure, and respond to the topics that what they need, and are working with design and operations has evolved, and productive. Our partner Ada outlines and critical business systems. matter most to employees. inefficient systems. with it, so too have employee three different scenarios where expectations for the employee businesses can leverage a solution experience (EX). In today’s world, like Ada to create an exceptional EX to employees expect thoughtful, well- keep employees happy, engaged, and designed, and consumer-like productive. Chat Automation Internal Automation Integrated Tools The Employees can self-serve, which Leaders are able to automate up to 60% Slack, ServiceNow, Jira, Confluence, decreases handle time for tickets from of interactions, helping employees do Zendesk, Workday, Workato, and others Solution days to minutes or less. their best work more efficiently. can help create seamless, multi-channel experiences for employees. Increased Productivity Improved Employee Experiences The Up to 50% of IT support headcount can Talent leaders can spend more time on Efficient Techstacks Learn more be re-assigned to higher value projects, priority HR initiatives and strategic topics, Brands can make better use of their Result while employees benefit from fast while employees benefit from better techstack and learn from the data of resolutions and increased productivity. experiences, increased productivity, and these connected systems. about Ada on AppExchange. Bonus: reduced cost per ticket. healthier job satisfaction. 11