NEWS FROM OUR PARTNER THE EXCHANGE OWNBACKUP SPRING 2021 Just as business relationships have an even distribution of responsibility, the vendor-subscriber agreement in the SaaS world requires both parties to be equally invested. SAAS PROVIDERS ARE RESPONSIBLE FOR THE CUSTOMERS ARE RESPONSIBLE FOR SECURITY OF THE CLOUD. SECURITY IN THE CLOUD. SaaS providers own the application and are The firm subscribing to the provider’s service feeds the responsible for upgrades, updates, improvements, and SaaS application with its own data. It is responsible innovation. They are responsible for providing always- for policies and rules governing data management, available application services that are hosted on a including access management, usage, development resilient infrastructure and maintaining data copies to testing, security, compliance, data protection, withstand infrastructure failures or sitewide outages. backup, and data lifecycle management. Keeping the Depending on the provider’s maturity, they build customers’ data management framework and policies services that can withstand forces of nature, systemic watertight helps prevent loss of business due to data losses, application failures, infrastructure outages, and admin error, data corruption, mismanagement by so on. a user, and other factors. RESPONSIBILITIES OF A SAAS PROVIDER RESPONSIBILITIES OF A SAAS SUBSCRIBER THE EVOLUTION OF SAAS •Information and Data (including backups) •Applications •Physical Hosts •Devices (mobile and desktop) •Network Controls •Physical Network DATA PROTECTION •Accounts and Identities •Operating System •Physical Data Center With the support of the SaaS subscriber and the SaaS OWNBACKUP FOCUSES ON: provider, the core responsibility of a backup tool like •Optimizing backup and recovery In today’s data-driven world, scenarios. AppExchange partner OwnBackup is to create data copies that can be used •Configuring retention for recovery when needed. Backup tools should also •Providing dependable storage and recoverability organizations that strategically invest OwnBackup and Forrester perform operations in the most optimal manner as data volumes grow, keeping the data spread across •Protecting from ransomware attacks in contemporary technologies, teamed up to highlight the roles multiple “data centers” in SaaS services. •Supporting higher system uptime Along with these responsibilities, OwnBackup is able •Monitoring data resilient architecture, and data that SaaS providers and customers to provide all of the key requirements for modern •Isolating rogue changes security capabilities hold a clear hold when it comes to data security. backup, along with how to prepare for and recover •Separating invalid data from legitimate data from SaaS data loss and corruption. This type of advantage when faced with data loss comprehensive data management strategy is vital to being able to face new data governance challenges created by the proliferation of cloud applications. The fact is that data loss or corruption for today’s connected, digital businesses is inevitable. A comprehensive data management strategy including data LEARN MORE ABOUT OWNBACKUP FOR protection, security, compliance, and SALESFORCE ON APPEXCHANGE. lifecycle management is the key. Naveen Chhabra FORRESTER RESEARCH SENIOR ANALYST