They’re free. WHAT’S appening They’re customizable. Welcome to a smarter AppExchange: A more intelligent Salesforce Store. They’re AppExchange is all about helping Trailblazers find smart solutions to help them transform their businesses. In fact, 88% Salesforce of Salesforce customer orgs use AppExchange solutions. To make the customer experience more personalized and easier to navigate, we launched a smarter AppExchange. Now customers who log in will find the right solutions — and find Labs. them faster — thanks to two new features: SMARTER RECOMMENDATIONS: EXPLORE PERSONALIZED SUGGESTIONS. Scroll through the new “Recommended for You” tab for suggested solutions based on your location, install history, profile data, and more. For example, imagine a business focused on project management. As soon as the admin searches for — or installs — an app to schedule appointments, the recommendations will reveal relevant, complementary apps. LIGHTNING FLOW ACTIONS: EMBRACE AUTOMATED PROCESSES. These partner-built, drag-and-drop solutions unleash the full potential of automated business HEATHER CONKLIN processes. They ensure that every Lightning Flow is plugged into each customer’s data, apps, VP Product Management and services. There are already more than a dozen partner-built Flow Actions — like running Salesforce credit checks, posting to Slack, or generating quotes for loan processing. “ 88% of AppExchange is for every Salesforce customer — no matter the size of your company, your Salesforce department, or the industry you’re trailblazing. We hope you’re as excited about a Smarter customer AppExchange as we are. orgs use AppExchange solutions.” Personalized recommendations and new Lightning Flow Actions can help transform your business Built by Salesforce employees, Salesforce Labs are free solutions to help you solve business challenges faster. There are over 350 of them. Did we mention that they’re free? See more at bit.ly/appexlabs 6 THE EXCHANGE FALL 2018 FALL 2018 THE EXCHANGE 7