SOLVE IT STORIES SOLVE IT STORIES approach to change management, you can create easily consumable change enablement playbooks and process guides, as well as provide timely notifications to communicate change in context, when and where it will be most effective. • Create an “advisory board” of employees who will not only serve as champions out in the field, but weigh in on new process design and implementations and provide real feedback to you. Ideally, this group of individuals involves a mix of high performers (employees that others look up to), very tenured employees (likely to hold the most resistance to change), and new employees (newer perspectives, more likely to adopt). Create incentives around this board, making it both an honor to be a member and providing perhaps some level of financial incentive for participating (quarterly gift card or something) or meeting with the CEO. The closer you are to the voice of your customer (your users), the more likely you are to be able to truly drive adoption. Learn more Learn more about Spekit for Salesforce on AppExchange.