SOLVE IT STORIES SOLVE IT STORIES This has resulted in ... • 75% of support contacts engaging with the chatbot. • 72% containment rate of customers in the chatbot not needing to be transferred to a live agent, as a result of artificial intelligence and “Ada’s integrations with Salesforce machine learning with Ada. allow us to proactively engage • A reduction from 30% to 5% live chats from trial end users, allowing our customers and drive self-service. BlueJeans live agents to be more readily available to paid customers. In one of my favorite use cases, we connected Ada to our status Customers looking to keep the employee experience top of page so we can proactively notify mind while rolling out the process changes should consider: users of new or updated postings.” RYAN ELDER • When it comes to your brand experience, each interaction counts. Support Lead, Operations & Enablement, Your brand is the sum of every interaction you have, across every BlueJeans channel — with employees, prospects, and, especially, your customers. This is what makes or breaks modern enterprises — not product or service, pricing, logo, or viral ad campaigns. • As brands scale, it becomes harder to interact in a meaningful way, and a gap starts to form between what brands promise and how they actually interact. The only way to bridge it is through automated brand interactions that make every customer feel like a VIP. • With so much on the line, your automated brand interaction strategy needs to be built on a solid foundation, which can be summed up in three key words: empathetic, purposeful, and consistent. Learn more Learn more about Ada for Salesforce on AppExchange.