Solve It Stories - Talkdesk

SOLVE IT STORIES TALES OF CUSTOMER SUCCESS FROM OUR PARTNERS How Talkdesk helped On transition its customer service team to remote. THE CHALLENGE In the rapidly changing landscape of the On is a global footwear and apparel brand based in Zurich, sports industry, it’s imperative that we are Switzerland, with products available in over 50 countries. As one of always available to our customers through Switzerland’s top startups, and as one of the fastest-growing sports multiple channels so they can reach us companies in the world, On was looking to expand its footprint and through the method they prefer. grow its customer service organization in multiple languages and Outstanding customer service is vital to our countries. With its previous solution, On was experiencing a lack of success, and we are confident that our transparency, limited reporting, and no global picture. It was also move to Talkdesk will sustain and strengthen looking for a solution that was cloud-based to enable its “Happiness the connection we have with our Deliverers” to work remotely, and that could also provide an customers. exceptional customer experience for its customers. Josie Lennard THE OPPORTUNITY Head of Customer Service, North America, On Businesses often need ways to provide exceptional customer experiences through a cloud-based solution. HOW DO THEY ... • Personalize customer interactions to develop top-notch service? • Offer real-time reporting on agent performance to leadership? • Enable a remote working environment for all employees? In the case of On, it needed a solution that would integrate with its CRM solution and help it expand its customer service offerings. It was able to do this with the help of Talkdesk.