Solve It Stories - Provar

SOLVE IT STORIES TALES OF CUSTOMER SUCCESS FROM OUR PARTNERS How Provar helped Millsapps, Ballinger & Associates reduce 80% of its customer support tickets through QA testing. THE CHALLENGE Millsapps, Ballinger & Associates (MB&A) is a full lifecycle management consulting company focusing on helping organizations achieve their goals and increase organizational performance. It provides solutions and services for many federal, state, local, and private sector entities including the Department of Veterans Affairs, the Department of Housing and Urban Development, and the District of Columbia. MB&A initially relied on manual testing, but with the development team being responsible for building new functionality and We need to be sure that testing, they struggled to cover the necessary testing scenarios and keep when we launch something release schedules. While it is normal to experience bugs with any piece of new, it doesn’t break software, the time that it takes to catch and solve these issues can delay a something that customers release, and impact customer expansion and retention. Manual testing already depend on, and was limiting MB&A’s growth plans and product development. Provar helps us do just that. THE OPPORTUNITY JOSHUA MILLSAPPS Founder and CEO, Businesses often need automation to reduce testing bottlenecks and to Millsapps, Ballinger & Associates expedite product release schedules. HOW DO THEY ... · Improve the quality of their Salesforce application releases quickly and efficiently? · Manage the shift from manual testing to test automation? · Expand test coverage without affecting release schedules? MB&A needed a solution that would provide enough testing to ensure quality releases and reduce the development team’s test workload to allow them to stay focused on product development.

SOLVE IT STORIES TALES OF CUSTOMER SUCCESS FROM OUR PARTNERS THE SUCCESSFUL OUTCOME MB&A immediately saw the benefits of automating its Salesforce testing process through Provar. MB&A worked with Provar to build more than 200 tests in its testing library, and because Provar works with the underlying data model of Salesforce, the MB&A team could build unbreakable tests that didn’t require excessive test maintenance. Testing responsibilities at MB&A have shifted to a single resource dedicated to testing, freeing developers to devote all of their time to product development. THIS HAS RESULTED IN ... · 60% time savings in testing Salesforce releases and maintaining Provar has been a complete those tests game-changer for us in terms of delivering quality products for the · 50% fewer bugs/defects on average per release Salesforce AppExchange. We’ve · 80% reduction in customer support tickets seen a 50% reduction in defects and a 45% reduction in time · 30% of tests shifted earlier in the software development lifecycle, spent testing across the board. shifting the focus from regression testing JOSHUA MILLSAPPS Founder and CEO, CONSIDERATIONS FOR CUSTOMERS WHO ARE LOOKING TO Millsapps, Ballinger & Associates AUTOMATE THEIR QA TESTING PROCESSES. · Test automation can greatly improve the quality of your Salesforce applications and releases. Shifting from manual processes to test automation allows for fewer testing errors with greater coverage and test reusability. This ultimately leads to better software and higher user satisfaction with your customers. · Test automation isn’t one size fits all. When developing your test automation plan, pay attention to context. You should consider testing skills, tools, level of DevOps process, release quality history (success vs. failures), and your organization’s level of testing maturity. . Learn more about Provar for Salesforce on AppExchange.