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Complaints Pro, brought to you by Coretec Solutions, is your industry-specific Mission Control is a project management and professional services automation complaints, quality and compliance solution built 100% on Salesforce. With solution, built natively on Salesforce. It provides businesses of all sizes with a Complaints Pro you are able to listen to what your customers are saying on social media, consistent process for planning, managing and measuring projects. Used globally respond efficiently through professional complaints management, and with QA alarms by consulting, software, professional services and hi-tech businesses, Mission and quality assurance modules, find and fix root causes quicker than ever before. Control provides extensive out-of-the-box features, including project management, Learn More > resource capacity planning, resource utilization, revenue recognition, invoicing and profitability. Learn More > FinancialForce PSA Cloud and ERP Cloud are specifically designed for services organizations. Combined with Salesforce they deliver a single solution for the whole opportunity-to-cash process. This ensures project delivery success, optimizes resource Natterbox is the global voice solution for Salesforce-first companies looking to utilization, improves margins and streamlines billing and revenue management. personalize customer experience at scale, boost sales and service productivity, and Customers include DXC, Novotech, Salesforce and Atlassian. gain complete visibility into their operations. 100% native, integrated and managed inside Salesforce, Natterbox’s 5-star CTI and contact centre solution hosts a range of Learn More > features including IVR, ACD, click-to-dial, call recording, call routing, auto-logging, call coaching, voice transcription and sentiment analysis. Learn More > The Medallia Experience Cloud is a customer experience (CX) management platform, which brings together the most comprehensive set of capabilities for collecting voice- of-customer feedback, analyzing the results and bringing insights to employees for customer-centric action. With the Medallia Experience Cloud Integration application, Sightcall provides live video support with AR and AI for customers, technicians, and this outside-in view of the customer can be unified with Salesforce data to ensure that providers. Escalate any conversation to a video call, so your team sees what your employees are aligned with customers, drive higher customer loyalty, and improve customer, technician, or patient sees. Remotely diagnose and guide to achieve fast business outcomes. problem resolution. SightCall customers span many industries including manufacturing, telco, insurance and utilities. Learn More > Learn More > EMEA ISV Industry Booklet — Retail & Consumer Packaged Goods 10

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