Prontoforms - Industry Ebook [ Manufacturing - Medical Devices]

Here’s how ProntoForms can help heavy Industry Insider manufacturing companies like yours. MANUFACTURING INDUSTRIAL AND MEDICAL DEVICE Empower field technicians. Simplify technicians’ workflow, including complex work steps and compliance-sensitive documentation. Maximize asset uptime and productivity. Track and monitor maintenance activity to extend the life of your equipment and increase customer satisfaction. Get real-time visibility of field activity. Capture and share better-quality, richer, deeper data See how our partner ProntoForms tackles with built-in integrations. challenges in the manufacturing industry. From big-picture problems, to the specific needs of a Never miss a service lead. field service director, ProntoForms has it covered. Give technicians the tools to capture and hand off new ProntoForms’ cloud-enabled field services management solution service opportunities. helps operations executives and IT rapidly deploy custom apps that empower field teams with context and intelligence to make them safer and more effective. Keep reading to learn how ProntoForms could help a field service director at a global heavy manufacturing organization to streamline operations, gain efficiency, and save costs while increasing customer satisfaction.

The Big Picture Improve Field ProntoForms helps you rapidly deploy no-code, Team Experience mobile form workflows that empower field teams The Challenge: Managing scheduling, with context and intelligence. handoff, dispatch, and more across multiple devices introduces room for errors. The Solution: ProntoForms makes multi-team collaboration easy. Create Intuitive Conditional logic, data validation, Workflows and exception handling reduce errors and save time. Reliable online and The Challenge: An ever-changing offline support means easy accessibility complex environment makes it for field technicians at remote sites. difficult to meet customer demands. The Solution: ProntoForms helps non-IT teams build forms in minutes that put the latest information at the fingertips of the technicians so they can respond fast to evolving needs Increase CSAT and and emergencies. Service Revenue The Challenge: Missed leads and other opportunities reduce customer satisfaction and revenue. The Solution: ProntoForms captures leads directly from the field, such as expansion contracts, retrofits, or competitor activities, and can send Ensure Safety them to your CRM or notify sales Standards teams directly on any channel in The Challenge: Multiple safety Meet Compliance real time. protocols must be followed to ensure Requirements worker safety. The Solution: Reliably identify, The Challenge: Standards such as document, and report on safety SOC 2, FDA, and HIPAA/HITECH hazards with ProntoForms. Build need to be followed and corrective and preventative action documented. Changes must be plans to reduce accidents and communicated with teams. injuries. The Solution: ProntoForms helps update and deploy forms in minutes. Technicians can scan and import manuals, contracts, or inspection orders for digital traceability and generate compliance reports with completed directives and evidence.

How ProntoForms Solves The Close-up Kazim’s Challenges See how a global leader in the elevator and escalator industry could partner Gained Field Efficiency and Performance with ProntoForms to modernize its field Technicians saved an average of 90 minutes per day and operations to overcome challenges. reduced their administrative burden by 89%. Improved Handover A smoother handover at the branch and technician levels eliminates days and weeks of administration overheads. Reduced Compliance Cost GoingUp Inc. was able to reduce fixed costs by $5,000 per month by limiting compliance follow-ups with TSSA. Kazim Awan Delivered Customer Satisfaction Field Service Director/VP Kazim’s teams are now utilizing customer satisfaction GoingUp Inc. (CSAT) forms and customer acceptance reports (CAPs) to track service quality and customer feedback. Kazim needs to keep equipment running to reduce His Goals: His Challenges: breakdown, downtime, and compliance risks. • Streamline workflows and • Slow, paper-based process for the reduce errors PM program from inspection to • Efficiently capture and share audit to follow-ups. Human errors critical information to field reduce accuracy. technicians • Evidence gathering for warranty, Learn more about ProntoForms • Maintain compliance requirements parts order, repair, and return of and safety standards equipment; identifying critical safety issues; getting customer • Improve the experience of both approvals; and more was difficult. customers and field technicians • Compliance requirements for multiple jurisdictional authorities, such as federal, provincial, and municipal, are complex.