ISV Partner Case Submission Guide Partner Request Example Case Type to Select Information Needed in Case - Issues setting up and Inquiry Type: Partner Program Support - Customer Org ID COA Issues configuring the COA Product: ISV Billing & Order Support - Detailed description of issue or error - Error messages upon order Topic: COA Setup & Product Catalog Support - Any applicable screenshots submission - Request to update billing Inquiry Type: Partner Program Support Billing information including: Product: ISV Billing & Order Support - Updated billing information Information - Contacts Topic: Update Billing Information - E-Mail - Addresses Billing Dispute - Questions or disputes regarding Inquiry Type: Partner Program Support - Customer and invoice details your invoice(s) Product: ISV Billing & Order Support - If more than one dispute, attach the Topic: Billing Disputes Salesforce Billing Dispute Template 3