CHAPTER SIX On March 13 we made the decision to switch to 100% telemedicine and 100% remote work. … The thing that’s been great about having Skedulo as part of our operations during this is that we still always have real, live schedules for our team. It sounds fundamental but it’s actually Skedulo a game-changer. We have a lot of clinicians who are at home with their own kids online schooling. Their schedules have been tossed up in the air … and we can continue to get new patients on their schedule. Darcie Peacock Measuring Up CHIEF EXECUTIVE OFFICER, SOLACE HOME HEALTHCARE The PPP, which provided $349 billion to small businesses affected by the pandemic, was scheduled to go live on Friday, April 3. The night before, the SBA changed some of the fundamentals of the program, sending financial institutions scrambling. Thanks to nCino’s flexible and configurable system, WaFd Bank was able to quickly accommodate nCino the changes and begin helping small businesses the next morning, on time and on schedule. Brent Beardall PRESIDENT AND CEO, WAFD BANK During COVID-19, our phones were blowing up. We couldn’t handle the call volume as much as we would have liked to because everyone hether it was the per- fluid nature of time we were all was calling to schedule appointments for COVID-19 tests or questions. fect sourdough, the experiencing, successful bakers were With Salesforce and DASH, we were able to deliver communications Wmost fabulous focaccia able to keep track of it — the right DASH Patient via SMS and email to patients to point them to the online scheduling Scheduling design, or the softest sponge cake, amount of time to rise, to proof, to tool. This really helped us and slowed the constant flood of calls that baking became an international bake. Companies also needed to stay was hitting our call center. pastime in 2020. Finding the right tethered to time. Their customers Tim Reichert recipe and following it precisely were still relying on them to stay on DIRECTOR OF MARKETING AND PR, EAGLES LANDING HEALTH were essential. Measurements need- schedule. So they found ways to do ed to be exact and the correct steps it using some super scheduling apps. had to be followed. Despite the odd, Appy Tip Mini bell peppers are a must for focaccia decorating. Slice vertically to make small flowers or horizontally in strips for perfect petals. Talk about a versatile vegetable! 8