Industry Ebook - Avochato

Here’s how Avochato HEALTHCARE can help healthcare customers like you. In Real Life Patient Retention Boost patient loyalty by providing a convenient way for them to contact their providers. Cost Reduction Cut down on expensive no-shows with SMS appointment reminders. Scalability Free up time for office staff by automating recurring tasks like appointment reminders. See how our partner Avochato tackles challenges in the healthcare industry. From big-picture problems, to the specific needs of the COO of a comprehensive HIPAA Compliance healthcare organization, Avochato has it covered. Keep patient information safe with multiple Avochato is a text messaging platform for healthcare layers of security. teams who want to be sure their messages are being read, and replied to, in a timely fashion. Keep reading to learn more about how Avochato helps the COO of a healthcare organization improve communication with patients, streamline appointment scheduling, and reduce no-shows.

The Big Picture Avochato seamlessly integrates with Salesforce Efficiency and allows healthcare providers to communicate The Challenge: Sending individual effectively, efficiently, and securely. SMS messages doesn’t scale. The Solution: Avochato allows companies to manage multiple conversations at once from one easy-to-use intuitive interface. Efficacy The Challenge: Large communication channels are not always effective. Emails often go unread and phone calls aren’t picked up. The Solution: Avochato facilitates text messaging which has a 98% open rate, making it an extremely effective channel for important, time-sensitive messages. Automation The Challenge: Healthcare providers need to be quick and efficient while maintaining a personal customer experience. The Solution: Avochato enables you Compliance to automatically send personalized messages to multiple recipients The Challenge: Healthcare communications with based on Salesforce triggers. patients contain sensitive information that must Plus, each patient can reply and be protected following HIPAA requirements. seamlessly start a one-on-one The Solution: Avochato is fully HIPAA compliant. conversation with an agent. Messaging data is always encrypted and securely stored. Information is only accessible to authorized individuals, and enterprise audit logs show who accessed what and when.

The Close-up How Avochato Solves Anna’s Challenges See an example of how a COO could use Avochato for both patient and staff communications to keep a Excellent patient communication series of clinics running smoothly. Avochato provides Anna’s organization with an easy way to stay in touch with patients. This improves their experience and makes it more likely they will continue to be long-term patients. Increased staff productivity Avochato helps healthcare admins manage multiple SMS patient conversations at once from a single interface. Teams can automate the recurring tasks and have more free time to dedicate to issues that require personal human interaction. ANNA SASAKI Staff recruitment and scheduling COO, Happy Family Medical Centers Avochato can be used to recruit talent by contacting candidates, asking pre-qualifying questions, and Anna needs to ensure all nursing shifts are covered and that patients have scheduling interviews. Then, it can be used to privately consistently positive experiences. coordinate shift details. Her Goals: Her Challenges: - Keep patient information secure - Patients who report poor-quality relationships with their physicians are - Build and maintain patients’ trust 3x more likely to leave the practice - Hire and retain staff - 96% of patient complaints are about poor communication and service - Current medical professional shortage makes recruitment difficult LEARN MORE ABOUT AVOCHATO