The Solution Hyland helps payer organizations access and route Easily update provider the information they need to ensure members networks. receive the care they need in a timely manner. The Challenge: Provider information is often siloed across many systems and can require multiple manual steps to add to Salesforce records. The Solution: Provider information can Get full visibility into be captured or imported directly from the member information. Salesforce interface and mapped to The Challenge: Payers have multiple keywords in Hyland. systems that contain member information, and time can be wasted looking for the correct information. The Solution: Hyland’s OnBase Integration for Salesforce links unstructured information in Hyland's content services solutions to a member record in Salesforce. This allows member services representatives to have all the information they need in one record. Streamline the doctor/physician credentialing process. The Challenge: Documents spread among multiple systems make it difficult to verify credentials. There might also be automation gaps around entering credential information into Salesforce, updating records, and notifying payer organizations (insurance companies) when credentials expire. The Solution: Doctor/physician credential documents can all be stored within Hyland’s OnBase, and credential metadata stored in the system can be mapped to Salesforce field values. This enables alerts or notifications to be sent to key stakeholders, and even the doctors themselves, to take action.